Privacy Policy

1. Scope

This policy applies to all WA Xiaoyi clients (including the browser extension, the desktop app, the mobile app and the desktop voice interpreting app) and related online services (collectively, the “Service”). One WA Xiaoyi account can be used across all of the clients above. WA Xiaoyi is a third-party tool and is not affiliated with or a partner of WhatsApp LLC or Meta Platforms.

2. Information we collect

• Account information: your registration email, login credentials (stored encrypted), membership status, etc.
• Device and usage information: device type, operating system and client version, device identifier and device name, list of signed-in devices, feature usage counts, etc., used to enforce the limit on simultaneously signed-in devices, for account security, troubleshooting and service statistics; and your IP address, used for rate limiting and security.
• Content you provide or generate when using the Service: content that must be processed to deliver the features you use, and materials you choose to save in your account.
• Voice and call audio: when you make or answer a WhatsApp call in the mobile app, the call audio is relayed in real time through our service to connect the call, and we do not retain call recordings; speech is recognised and translated only when you turn on call captions or voice interpreting. See Section 3 for details.
• Transaction information: order and payment records. Payments are processed by payment service providers; we do not access your bank card or other payment account details.

We do not collect information unrelated to the Service, and we do not read your address book, photo library or browsing history, or obtain your WhatsApp password.

3. Voice samples and speech synthesis

This section applies to the call captions and voice interpreting features: during a call, what the other party says is translated and shown to you as Chinese captions; with voice interpreting, the Chinese you speak is also translated into a foreign language in real time and spoken to the other party in your voice. These features are available in the desktop voice interpreting app, and in WhatsApp calls in the WA Xiaoyi desktop app, browser extension and mobile app. If you do not use these features, we do not recognise or translate your voice or call audio. When you make or answer a WhatsApp call in the mobile app, the call audio is relayed in real time through our service whether or not these features are on; this is solely to connect the call: we do not retain call recordings, and the audio is not listened to or used for any other purpose. You must personally tick the consent box before using voice interpreting.

• Your consent is required before recording: the app records your voice sample only after you personally tick the consent box; we record the time you gave consent. Please record only your own voice; you may not record or upload anyone else's voice.
• Purpose, method and scope of voice samples: the voice sample you record is uploaded and passed to a partner that provides voice processing services to us, which generates your personal voice profile (“Voice Data”). It is used only to speak the translated foreign language in your voice during interpreting, for your own calls, and for no purpose outside the Service. We do not keep the original recording of your voice sample.
• Real-time processing of call audio: the app recognises and translates call audio (and, for voice interpreting, synthesises speech) only after you turn on call captions or click “Start interpreting”, and stops immediately when you turn captions off or end interpreting. While these features are in use, your speech and the other party's speech are transmitted in real time to our partner's voice processing service for recognition, translation and synthesis, and the results are returned to your device. We do not retain call recordings, and the audio is not listened to or used for any other purpose. For billing and service statistics, we record the start and end time, duration, target language and voice type of each session.
• Call caption records: the Chinese captions and translation records of the desktop voice interpreting app are stored only on your own computer, and you can delete them yourself. When you use call captions or voice interpreting in WhatsApp calls in the WA Xiaoyi desktop app, browser extension or mobile app, the caption text of that call (what you and the other party said, and its translation) is saved in your account and shown in that customer's follow-up record for your later reference; only you can view it, and we do not view or analyse its content. It is deleted when you close your account; to delete it earlier, contact us using the details at the end of this policy.
• Where and how long data is stored: Voice Data is stored by the partner that provides voice processing services, until you delete that voice or close your account, at which point we will require the partner to delete it. The app keeps a copy of your recorded voice sample on your computer, used only for previewing, until you delete that voice in “Voice management”.
• Third-party processing: recognition, translation and synthesis of voice samples and call audio are performed by voice processing partners we engage. We provide them with data only to the extent necessary to deliver the features above, and require them to protect your information in accordance with this policy and applicable law and not to use it for any other purpose. Where laws or regulations require us to disclose a partner's name, contact details or other information, we will do so as required, and you may also ask us using the details at the end of this policy.
• How to delete: you can delete any voice at any time in “Voice management” in the desktop voice interpreting app. Once deleted, we delete that voice and require the partner to delete the Voice Data it stored for synthesis; the preview recording on your computer is deleted as well, and none of this can be recovered. When you close your WA Xiaoyi account (closing it from any client has the same effect), we delete all voices in the account and require the partner to delete the Voice Data it stored for synthesis. The preview recording is stored on your own computer and is not deleted automatically when you close your account; you can delete the voice in “Voice management” before closing your account.
• Withdrawing consent: deleting a voice withdraws your authorisation to use that voice; withdrawal does not affect processing already carried out based on your consent. After a voice is deleted, we keep the voice's name and the time you gave consent, to demonstrate that your consent was obtained, but we do not keep the voice itself.

4. How we use information

We use the information above to: provide and maintain the Service, verify your account and membership benefits, ensure security and prevent abuse, provide customer support, improve service quality, and fulfil obligations under laws and regulations. We do not sell your personal information and do not use your content for advertising or model training.

5. Sharing of information

We share necessary information with partners that provide technical, payment, notification and similar services to us, only to the extent necessary to provide the Service, and require them to protect your information in accordance with this policy and applicable law and not to use it for any other purpose. Except as required by laws and regulations or with your consent, we do not provide your personal information to any other third party.

6. Storage and security

We protect your information with reasonable security measures such as encrypted transmission, encrypted storage and access controls. Please note that no security measure is absolutely secure; we will keep improving and, in the event of a security incident, will notify you promptly as required by law.

7. Retention and deletion

We keep your information only for the shortest period necessary to achieve its purpose; after that it is deleted or anonymised. Materials you choose to save in your account can be deleted by you at any time; for the retention and deletion of Voice Data for desktop voice interpreting, see Section 3. After you close your account, we will delete the information associated with it (including Voice Data), unless laws or regulations provide otherwise.

8. Your rights

You have the right to access, correct and delete your personal information, to withdraw your authorisation (including your authorisation to use your voice), and to close your account. You can do this in the client, or contact us using the details at the end of this policy, and we will respond within a reasonable time.

9. Browser extension

The browser extension runs only on WhatsApp Web, requests only the permissions needed for its features, and does not read your browsing history, bookmarks or the content of other websites.

10. Minors

The Service is intended for adults. If you are under 18, please use it only with the consent and guidance of your guardian; without your guardian's consent, you may not record your voice or purchase paid services.

11. Changes to this policy

We may update this policy from time to time. Updates will be posted on this page with the date of the update, and we will notify you in an appropriate way of any material changes. By continuing to use the Service, you agree to the updated policy.

12. Contact us

If you have any questions about this policy or wish to exercise your rights, please contact us via WeChat support at sqy-info666.